Privacy Statement for Lightstorm Services

Last updated: July 2014

This Privacy Statement applies to the information collected by Lightstorm when you sign-in or sign-up for Lightstorm websites, services and products that display these terms on their sign-in or sign-up pages. It does not apply to your use of such websites, services and products after you complete the sign-in or sign-up process, nor does it apply to any other Lightstorm site, services or products that do not display or link to this statement or that have their own privacy statements.

Notice to End Users

If you sign up for Lightstorm websites, services and products with a work or school email address, your administrator may subsequently be able to assume control of your account and obtain access to your data and prior network activities.

Information We Collect

In order to access certain Lightstorm websites, services and products, you will be asked to create or provide account credentials, such as username and password, which may be provided to you by your organization. You may also be asked to provide a phone number or an alternative email address for additional security verification. Lightstorm will also collect and store the IP address and information about the type of browser you use. We use this information to authenticate your account and for the detection and prevention of fraud.

Cookies

We use cookies, which are small text files stored on your device, to help operate our websites and services. For instance, we store your username in a cookie for faster subsequent access to our services.

Sharing Your Information

Lightstorm may share or disclose personal information:

• With other Lightstorm-controlled subsidiaries and affiliates.
• As part of a corporate transaction such as a merger or sale of assets.
• With vendors or agents. Specifically, we may share it with companies we've hired to provide services on our behalf. When we share information with these other companies to provide services for us, they are not allowed to use it for any other purpose and must keep it confidential.
• To comply with the law or respond to legal process or lawful requests, including from law enforcement and government agencies.
• To protect the rights or property of Lightstorm or our customers, including enforcing the terms governing your use of the services.
• To act on a good faith belief that access or disclosure is necessary to protect the personal safety of Lightstorm employees, customers or the public.

Where Information is Stored and Processed

Personal information collected on Lightstorm sites and services may be stored and processed in the United States or any other country where Lightstorm or its affiliates, subsidiaries or service providers maintain facilities. Lightstorm abides by the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Economic Area, and Switzerland. To learn more about the Safe Harbor program, and to view our certification, please visit http://www.export.gov/safeharbor/.

Lightstorm may retain your personal information for a variety of reasons, such as to comply with our legal obligations, resolve disputes, enforce our agreements, and as long as necessary to provide services.

Changes to Our Privacy Statements

We will occasionally update our privacy statements to reflect customer feedback and changes in our services. When we post changes to a statement, we will revise the 'last updated' date at the top of the statement. If there are material changes to the statement or in how Lightstorm will use your personal information, we will post a notice of such changes before they take effect. We encourage you to periodically review the privacy statements for the products and services you use to learn how Lightstorm is protecting your information.

How to Contact Us

Please contact us by using our web form at this address: http://www.lightstormglobal.com/Contact.

Terms and Conditions for LPG Admin Portal users

Account Holder's Liability for Unauthorized Purchases

If a LPG System Admin Portal Account capable of accessing a stored value account is compromised, the account holder is responsible for unauthorized purchases until the account is reported as compromised to the Lightstorm Office. Once the account is reported as compromised, the account will be deactivated.

If the account holder fails to report an unauthorized purchase within 60 days of the transaction occurring, then the account holder's liability for unauthorized purchases may have no monetary limit.

The Account holder is responsible for fully cooperating in our efforts to recover from unauthorized account users and to assist in their prosecution.

Notification Procedure for compromised account use

Notice of compromised or of unauthorized account use should be reported immediately to Lightstorm Technical Services, 4/7 Gympie Way Willetton Western Australia 6155 Phone: +618 9259 6755. Notice may be given in person, via email or in writing between the hours of 9:00 AM and 4:30 PM on business days. Notice by email may be given 24 hours a day, seven days a week. Account holders should use the address support@lsts.com.au.

Disclosure of Accounting Information to Third Parties

In the normal course of business, we may disclose information to third parties about your account or transfers you make (a) where it is necessary for completing transfers, or (b) in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant, or (c) to comply with government agency or court orders, or (d) with your written permission.

Documentation of Transfers

Account holders can access a statement online within their user account and log in using their secure account number and password. Account details should be protected at all times and not disclosed to other parties.

Account Balance

You may obtain your account balance over the web via your secure log on.

Error Resolution Procedures

Telephone us at +618 9259 6755, email on support@lsts.com.au or write us at Lightstorm Technical Services, 4/7 Gympie Way Willetton Western Australia 6155, as soon as you can, if you think your transaction log is wrong or if you need more information about a transaction. We must hear from you no later than sixty (60) days after you view the transaction and the problem or error appears.

Tell us your name and account number.

Describe the error or the transfer you are unsure about including the date, and explain as clearly as you can why you believe there is an error or why you need more information.

Tell us the monetary amount of the suspected error. If you tell us orally, we require that you send us your complaint or question in writing and that it be received by Lightstorm Technical Services, 4/7 Gympie Way Willetton WA 6155 within 10 business days or via email on support@lsts.com.au

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Terms

1. Lightstorm Account. By use of the Lightstorm account to activate and use the Lightstorm account, the cardholder agrees to be bound by all of the terms and conditions set forth herein.
2. Nature of Account. Lightstorm agrees to accept and to hold for the benefit of the Holder, and exclusively for the purpose described herein, funds prepaid by the Holder to an account maintained by Lightstorm and referred to herein as the Lightstorm Account. Funds prepaid by the Holder to the Lightstorm Account shall be applied against amounts debited to the Holder's account for goods and services purchased by the Holder's account at points of sale accepting payment through the use of the Lightstorm Account. THE HOLDER UNDERSTANDS AND AGREES THAT THE Lightstorm ACCOUNT IS NOT A CREDIT CARD ACCOUNT AND UNDER NO CIRCUMSTANCES MAY DEBITS OR CHARGES REDUCE THE ACCOUNT BALANCE BELOW ZERO.
3. Establishing the Account. The Lightstorm Account will be activated by Lightstorm for the Holder once all required fields have been completed. Additional funds may be deposited from time to time thereafter, in the form of LPG earns.
4. Locations. The Holder may use the Lightstorm Account to purchase goods or services both online and offline wherever payment through the use of the Lightstorm Account is authorized.
5. No Interest on Funds. The Holder understands and agrees that no interest or other earnings will be paid to the Holder or credited by Lightstorm to the Holder's account.
6. Use of the Lightstorm Account. The Holder must present his or her official Lightstorm account details at the time of purchase in order to access funds held in the Holder's Lightstorm Account. The account is nontransferable and the Holder is responsible for purchases made and debited to the Holder's Account. To prevent unauthorized use of the Holder's Lightstorm account, Lightstorm may require additional identification from any person attempting to make a purchase and debit to the Holder's account.
7. Refunds. In the event that the account holder withdraws from the program Lightstorm agrees to refund the unspent balance of your Lightstorm Account, less a processing fee. Proof of withdrawal is required. Refund requests must be submitted in writing to Lightstorm Technical Services, 4/7 Gympie Way Willetton Western Australia 6155
8. Effective Date of Agreement. These terms and conditions shall be in effect from the date the account holder activates the account.
9. Lightstorm reserves the right to change the terms and conditions as required from time to time.
10. Lightstorm Account Office. The Lightstorm Account will be administered by Lightstorm Technical Services, 4/7 Gympie Way Willetton Western Australia 6155.

Version: 1.2 (17 July 2015)